Letter to Canon about my 5D Mll software, feel free to use

Canon U.S.A., Inc.
One Canon Plaza
Mr. Yoroku Adachi
President & CEO, Canon U.S.A., Inc.
Lake Success, NY  11042
Ref: Canon 5D Mll software

Dear Mr. Adachi
I am writing to you concerning the perceived lack of support for your 5D M ll camera. At least that’s the way the general photographic community and users I belong to feels about this camera.

When is your R&R department going to issue an update on the firmware or software to bring this camera in line with the rest of your digital cameras video capabilities. I was told at 2009 Photo Expo that this software should be ready this month, January 2010, for download but so far I’ve received no such announcement.

To say I am quite disappointed that none of these missing features have been included for this camera is an understatement.

– Add / Improve: In Full HD (1920×1080) mode, allow these frame rates: 29.97, 25, 23.976 fps
FIX the current 30.00 fps to the standard NTSC 29.97 fps
Improve the video quality in 23.976 and 25 to minimize “jello” effect
– Improve AutoFocus algorithm in Live View mode (contrast detection mode)
– Add Focusing Aids in Video mode, maybe face reconnection?
– Add HD (1280×720) video mode with the above frame rates.
– Improve: Make HDMI output at FULL HD (1920×1080) and CLEAR of any overlay or information when recording and/or when just watching in Live View (if when recording is not possible)
– Add: a split video function to continue recording once the 4GB limit is reached in another video file without stopping the recording process.
-Allow Audio Manual Gain
-oh why limit recording time to 12 minutes?

This lack of support has me wondering why I’ve stayed with this company through my A1 & F1 cameras  right into the digital age, even after your company dumping the FD line of lenses. That was a sizable investment on my part while having to part with my favorite lenses.

So my question is when will your company wake up and take care of it’s customer base?

Mr. Jene Youtt
cc. https://fuzzypictures.wordpress.com


3 Responses to “Letter to Canon about my 5D Mll software, feel free to use”

  1. 5dmark2 Says:


    Nice to see other people is doing something actively too.

    We posted a clearer, more detailed (more extensive too) list of Fixes & Improvements prepared with lot of users’ feedbacks. Check it at: http://5dmark2.wordpress.com/

    Please contact us (using the Contact section there)

    Thanks a lot.

  2. fuzzypictures Says:

    i do what i can altho i am never sure if it helps or not. but what this posting has done is to find you and your voice. hey i might even learn something, not a bad thing at all.


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