Canon 5D Mlll product advisories, opps


Product Advisories

Many people have been reporting an issue with the 5D Mark III that Canon has now finally addressed. It seems that when the top LCD backlight is turned on in a dark environment, it’s possible that the camera’s automatic exposure will be affected and the resulting photos will not look correct. For video, this is a non-issue, but the fact that Canon is possibly going to fix or replace 5D bodies out there is a pretty big deal. They won’t go so far as to call it a recall, but it seems that essentially all cameras that have been released up to this point may suffer from the issue.

thanks to nofilmschool

To Users of the Canon EOS 5D Mark III Digital SLR Camera

Thank you for using Canon products.

The phenomenon described below has been confirmed when using the Canon EOS 5D Mark III Digital SLR Camera.
Canon is now examining the countermeasures and once the countermeasures are decided, we will post the information on our Web site.

Phenomenon In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change as a result of the AE sensor’s detection of light from the LCD panel.

Affected Product
Canon EOS 5D Mark III Digital SLR Camera

Support
Once the preparations are complete, we will be making an announcement on our Web site.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support
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